Cancel your KarateShowCase subscription
For Dojo owners and administrators
In short
To cancel your dojo's subscription, open Admin console → Settings → Plan & billing and choose Manage billing, which opens Stripe's secure billing page, or email info@KarateShowCase.com from the dojo owner's or an administrator's address. Cancellation takes effect at the end of the billing period you have already paid for, and your team space works normally until then; if you cancel during the included first 30 days, the monthly subscription never begins. After it ends, paid features become unavailable, and your dojo's data is kept, not deleted.
Cancelling
Open Admin console → Settings → Plan & billing and choose Manage billing. Stripe's secure billing page opens, where you cancel; it brings you back to the same page, which then shows the date your plan ends. Or email info@KarateShowCase.com from the dojo owner's or an administrator's address and ask to cancel.
You may cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for, and your team space continues to work normally until then.
We do not pro-rate or refund part of a month you have already paid for, because you keep the service for all of it.
During the first 30 days
If you cancel during the included first 30 days, the monthly subscription does not begin, and your team space keeps working until the end of that period.
After it ends
Paid features become unavailable, and your dojo's administrators see a notice saying so. Nothing is deleted: your members, records, documents and history are kept. To come back, email info@KarateShowCase.com.
Leaving for good
A dojo that is leaving KarateShowCase can ask for its whole team space to be deleted. We archive it, give the dojo a complete export of its records, including every signed document, and then permanently delete it. See How long information is kept.
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