Help Center
How can we help?
Answers about KarateShowCase for students and families, coaches and dojo owners.
Getting started
- Join your dojo and create your accountCreate your KarateShowCase account on your dojo's page, verify your email, or join with an invitation.
- Set up your dojoFrom your request to a working dojo: claiming it, the setup steps, and what to do first.
- Sign in, and reset your passwordWhere to sign in, what to do if you forgot your password, and how signing out works.
Your account and privacy
- Contact details a dojo keeps about youIf a dojo lists you as a parent, guardian or emergency contact, how to see, correct or remove your details.
- Delete your accountHow to delete your KarateShowCase account yourself, what is deleted, and what stays with your dojo.
- Download your dataGet a copy of the information your KarateShowCase account holds, as a file.
- How long information is keptHow long KarateShowCase keeps your information, what deleting your account removes, and what stays.
- Keep your account secureHow KarateShowCase protects your account, and what you can do to keep it safe.
- Notifications and email from your dojoWhat the bell tells you, which emails you get, and how to stop news and offers.
- Texts from your dojoHow to turn on texts from your dojo with a code, what they are about, and how to stop them with STOP or from your account.
- Who can see your informationWho can see your profile, matches, videos, coaching notes and documents, and how to hide your profile.
- Your account settingsWhat you can change in My account — email, password, sessions, your data, emails from your dojo, your plans — and where to find it.
Classes, check-in and progress
- Check students in for a classTake attendance for a class, remove a check-in made by mistake, and see who checked in at the tablet.
- Classes and the calendarSet up your weekly classes, add events to the calendar, and change one date or a whole series.
- My DashboardWhat My Dashboard shows a student or parent: what's next, documents, videos, progress, payments and check-in.
- Run a belt testSchedule a belt test, list who is testing, record the results, and correct one if it was entered in error.
- Set up the check-in tablet and student PINsPut a tablet by the door so students check themselves in with a PIN, and manage those PINs.
- Your belt ladder and requirementsSet up the ranks your dojo awards, what each one requires, and how a rank change is recorded.
- Your Coach DashboardToday's classes, the videos waiting on you, your athletes and what's coming up, in one place.
- Your rank and belt testsWhere a student sees their rank, their history, what the next belt needs, and their belt tests.
Matches and competition
- Add a match videoPut a tournament match on an athlete's profile, choose who can watch it, and edit or remove it.
- Kumite rules and divisionsChoose the rulesets your coaches and the Kumite Clock use, write your dojo's own, and set your division bands.
- Remind the families who haven't answeredSee who has not answered an event, and remind the families who haven't.
- Review match videos and leave coaching notesLeave timestamped notes on a match, reply in its thread, and see what is waiting for review.
- The Kumite ClockA free match timer and scoreboard for training, with AAU, NKF and WKF rules.
Documents and waivers
Plans and payments
- Cancel your KarateShowCase subscriptionHow a dojo cancels its KarateShowCase subscription, and what happens afterwards.
- End a membership planHow a family ends a plan they pay their dojo for, and when the charges stop.
- Pay for a membership planSet up your tuition with your dojo, change the card that pays for it, what happens if a payment fails, and where receipts come from.
- Take payments from familiesConnect Stripe, set up membership plans and one-time fees, and see what you have taken.
- Your KarateShowCase subscriptionWhat a dojo pays KarateShowCase, what is included, and what happens if a payment fails.
Running your dojo
- Email your team, and your contact inboxSend a team email, choose who it goes to, and answer messages from your contact form.
- Import your studentsBring your roster over from another system with a CSV file, see exactly what will happen first, and invite the families afterwards.
- Invite people and manage rolesInvite students, families and coaches, change someone's role, make a coach a lead coach, and remove or reactivate a member.
- Leads, offers and trial classes: the growth deskPublish an offer, follow up every family who asks, book and confirm trial classes, and turn a lead into a student.
- Make your dojo private with a Team Access CodeKeep your dojo's page for your team, and let visitors in with a code.
- Roles and permissionsWhat owners, administrators, lead coaches, coaches, members, competitors and parents can each do.
- What your dojo has sent, and the emails that go on their ownSee every team email and automated email your dojo sent, choose which automated emails go out, and see what became of each one.
- Your dojo's websiteChange your dojo's name, colours, pictures and page text, and post a site message, headline or callout.
- Your instructor photoHow a coach changes their own photograph on the dojo's Instructors page.
The AI Sensei
- Set up your dojo's AI SenseiGive your Sensei its personality, the answers and documents it answers from, and switch on website chat.
- The AI Sensei on your dojo's pageWhat your dojo's AI Sensei answers, what it won't do, and what is kept of your questions.
- The Staff SenseiYour dojo's assistant for coaches and administrators — it finds, explains and prepares changes you confirm.
Still need help?
Questions about your dojo — its classes, prices, schedule or your membership agreement — are your dojo’s to answer, and the AI Sensei on your dojo’s page can help with those. For anything about KarateShowCase itself, email info@KarateShowCase.com.