Help Center
How can we help?
Answers about KarateShowCase for students and families, coaches and dojo owners.
Getting started
- Join your dojo and create your accountCreate your KarateShowCase account on your dojo's page, verify your email, or join with an invitation.
- Set up your dojoFrom your request to a working dojo: claiming it, the setup steps, and what to do first.
- Sign in, and reset your passwordWhere to sign in, what to do if you forgot your password, and how signing out works.
Your account and privacy
- Delete your accountHow to delete your KarateShowCase account yourself, what is deleted, and what stays with your dojo.
- Download your dataGet a copy of the information your KarateShowCase account holds, as a file.
- How long information is keptHow long KarateShowCase keeps your information, what deleting your account removes, and what stays.
- Keep your account secureHow KarateShowCase protects your account, and what you can do to keep it safe.
- Notifications and email from your dojoWhat the bell tells you, which emails you get, and how to stop news and offers.
- Texts from your dojoHow to turn on texts from your dojo with a code, what they are about, and how to stop them with STOP or from your account.
- Who can see your informationWho can see your profile, matches, videos, coaching notes and documents, and how to hide your profile.
- Your account settingsWhat you can change in My account — email, password, sessions, your data, emails from your dojo, your plans — and where to find it.
Classes, check-in and progress
- Check students in for a classTake attendance for a class, remove a check-in made by mistake, and see who checked in at the tablet.
- Classes and the calendarSet up your weekly classes, add events to the calendar, and change one date or a whole series.
- My DashboardWhat My Dashboard shows a student or parent: what's next, documents, videos, progress, payments and check-in.
- Run a belt testSchedule a belt test, list who is testing, record the results, and correct one if it was entered in error.
- Set up the check-in tablet and student PINsPut a tablet by the door so students check themselves in with a PIN, and manage those PINs.
- Your belt ladder and requirementsSet up the ranks your dojo awards, what each one requires, and how a rank change is recorded.
- Your Coach DashboardToday's classes, the videos waiting on you, your athletes and what's coming up, in one place.
- Your rank and belt testsWhere a student sees their rank, their history, what the next belt needs, and their belt tests.
Matches and competition
- Add a match videoPut a tournament match on an athlete's profile, choose who can watch it, and edit or remove it.
- Kumite rules and divisionsChoose the rulesets your coaches and the Kumite Clock use, write your dojo's own, and set your division bands.
- Remind the families who haven't answeredSee who has not answered an event, and remind the families who haven't.
- Review match videos and leave coaching notesLeave timestamped notes on a match, reply in its thread, and see what is waiting for review.
- The Kumite ClockA free match timer and scoreboard for training, with AAU, NKF and WKF rules.
Documents and waivers
Plans and payments
- Cancel your KarateShowCase subscriptionHow a dojo cancels its KarateShowCase subscription, and what happens afterwards.
- End a membership planHow a family ends a plan they pay their dojo for, and when the charges stop.
- Pay for a membership planSet up your tuition with your dojo, what happens if a payment fails, and where receipts come from.
- Take payments from familiesConnect Stripe, set up membership plans and one-time fees, and see what you have taken.
- Your KarateShowCase subscriptionWhat a dojo pays KarateShowCase, what is included, and what happens if a payment fails.
Running your dojo
- Email your team, and your contact inboxSend a team email, choose who it goes to, and answer messages from your contact form.
- Import your studentsBring your roster over from another system with a CSV file, see exactly what will happen first, and connect families afterwards.
- Invite people and manage rolesInvite students, families and coaches, change someone's role, make a coach a lead coach, and remove or reactivate a member.
- Make your dojo private with a Team Access CodeKeep your dojo's page for your team, and let visitors in with a code.
- Roles and permissionsWhat owners, administrators, lead coaches, coaches, members, competitors and parents can each do.
- Your dojo's websiteChange your dojo's name, colours, pictures and page text, and post a site message, headline or callout.
- Your instructor photoHow a coach changes their own photograph on the dojo's Instructors page.
The AI Sensei
- Set up your dojo's AI SenseiGive your Sensei its personality, the answers and documents it answers from, and switch on website chat.
- The AI Sensei on your dojo's pageWhat your dojo's AI Sensei answers, what it won't do, and what is kept of your questions.
- The Staff SenseiYour dojo's assistant for coaches and administrators — it finds, explains and prepares changes you confirm.
Still need help?
Questions about your dojo — its classes, prices, schedule or your membership agreement — are your dojo’s to answer, and the AI Sensei on your dojo’s page can help with those. For anything about KarateShowCase itself, email info@KarateShowCase.com.